{"id":3790,"date":"2025-07-08T14:21:24","date_gmt":"2025-07-08T18:21:24","guid":{"rendered":"https:\/\/www.lageekdeservice.com\/?p=3790"},"modified":"2025-07-08T14:21:45","modified_gmt":"2025-07-08T18:21:45","slug":"transformation-strategique-en-education-une-conference-inspirante-de-dan-heath-au-congres-iste","status":"publish","type":"post","link":"https:\/\/www.lageekdeservice.com\/en\/transformation-strategique-en-education-une-conference-inspirante-de-dan-heath-au-congres-iste\/","title":{"rendered":"Transformation strat\u00e9gique en \u00e9ducation : une conf\u00e9rence inspirante de Dan Heath au congr\u00e8s ISTE"},"content":{"rendered":"\n<div style=\"height:100px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<p class=\"wp-block-paragraph\"><\/p>\n\n\n\n<div class=\"wp-block-uagb-image aligncenter uagb-block-0f2f5378 wp-block-uagb-image--layout-default wp-block-uagb-image--effect-static wp-block-uagb-image--align-center\"><figure class=\"wp-block-uagb-image__figure\"><img decoding=\"async\" srcset=\"https:\/\/www.lageekdeservice.com\/wp-content\/uploads\/2025\/07\/Capture-decran-le-2025-07-04-a-08.28.54.png ,https:\/\/www.lageekdeservice.com\/wp-content\/uploads\/2025\/07\/Capture-decran-le-2025-07-04-a-08.28.54.png 780w, https:\/\/www.lageekdeservice.com\/wp-content\/uploads\/2025\/07\/Capture-decran-le-2025-07-04-a-08.28.54.png 360w\" sizes=\"auto, (max-width: 480px) 150px\" src=\"https:\/\/www.lageekdeservice.com\/wp-content\/uploads\/2025\/07\/Capture-decran-le-2025-07-04-a-08.28.54.png\" alt=\"\" class=\"uag-image-3791\" width=\"1566\" height=\"880\" title=\"Capture d\u2019e\u0301cran, le 2025-07-04 a\u0300 08.28.54\" loading=\"lazy\" role=\"img\"\/><\/figure><\/div>\n\n\n\n<p class=\"wp-block-paragraph\"><\/p>\n\n\n\n<h2 class=\"wp-block-heading\"><\/h2>\n\n\n\n<p class=\"wp-block-paragraph\"><\/p>\n\n\n<div class=\"wp-block-post-date\"><time datetime=\"2025-07-08T14:21:24-04:00\">8 juillet 2025<\/time><\/div>\n\n\n<div class=\"wp-block-uagb-separator uagb-block-62a5376f\"><div class=\"uagb-separator-spacing-wrapper\"><div class=\"wp-block-uagb-separator__inner\" style=\"--my-background-image:\"><\/div><\/div><\/div>\n\n\n<div style=\"padding-top:0;padding-bottom:0;padding-left:var(--wp--preset--spacing--20);padding-right:var(--wp--preset--spacing--20);margin-top:var(--wp--preset--spacing--20);margin-bottom:var(--wp--preset--spacing--20);margin-left:var(--wp--preset--spacing--20);margin-right:var(--wp--preset--spacing--20)\" class=\"wp-block-post-author has-background has-ast-global-color-4-background-color has-medium-font-size\"><div class=\"wp-block-post-author__avatar\"><img alt='' src='https:\/\/secure.gravatar.com\/avatar\/0edc7e7d33ee385ff71eb03898368a3783aa6b2ea71e675302de1deb9fc344b5?s=96&#038;d=mm&#038;r=g' srcset='https:\/\/secure.gravatar.com\/avatar\/0edc7e7d33ee385ff71eb03898368a3783aa6b2ea71e675302de1deb9fc344b5?s=192&#038;d=mm&#038;r=g 2x' class='avatar avatar-96 photo' height='96' width='96' \/><\/div><div class=\"wp-block-post-author__content\"><p class=\"wp-block-post-author__name\"><a href=\"https:\/\/www.lageekdeservice.com\/en\/author\/alexandracoutlee\/\" target=\"_self\">Alexandra Coutl\u00e9e<\/a><\/p><p class=\"wp-block-post-author__bio\">Passionn\u00e9e de transformation num\u00e9rique, Alexandra accompagne les organisations et les individus vers l\u2019autonomie num\u00e9rique gr\u00e2ce \u00e0 des services personnalis\u00e9s de consultation, de formation et de coaching.<\/p><\/div><\/div>\n\n\n<div class=\"wp-block-uagb-separator uagb-block-1e209afa\"><div class=\"uagb-separator-spacing-wrapper\"><div class=\"wp-block-uagb-separator__inner\" style=\"--my-background-image:\"><\/div><\/div><\/div>\n\n\n\n<p class=\"wp-block-paragraph\">Lors du congr\u00e8s ISTE \u00e0 San Antonio, plusieurs grandes conf\u00e9rences sont pr\u00e9sent\u00e9es sur la sc\u00e8ne principale. J\u2019ai assist\u00e9 au d\u00e9but de la pr\u00e9sentation de Dan Heath, mais j\u2019ai d\u00fb quitter pour un autre \u00e9v\u00e9nement, manquant, selon plusieurs coll\u00e8gues, <strong>la meilleure conf\u00e9rence du congr\u00e8s<\/strong>.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">De retour chez moi, j\u2019ai pris le temps de la visionner en rediffusion. Nous avons la chance d\u2019avoir acc\u00e8s \u00e0 plusieurs enregistrements, et je compte profiter des prochaines semaines pour en explorer plusieurs.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Ce matin, j&rsquo;ai donc visionn\u00e9 la pr\u00e9sentation de Dan Heath, auteur et expert en transformation strat\u00e9gique (<strong>Strategic Change Expert<\/strong>), que plusieurs coll\u00e8gues m\u2019avaient chaudement recommand\u00e9e. Sa conf\u00e9rence, inspir\u00e9e de son plus r\u00e9cent livre intitul\u00e9 <em>Reset<\/em> (son sixi\u00e8me ouvrage), m\u2019a vraiment interpell\u00e9e.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Dan Heath propose trois strat\u00e9gies concr\u00e8tes pour amorcer un changement dans une organisation.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">1. Rep\u00e9rer les bons coups<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">Plut\u00f4t que de toujours se concentrer sur ce qui ne fonctionne pas, il sugg\u00e8re d\u2019observer ce qui fonctionne bien et d\u2019en tirer des le\u00e7ons. Il partage l\u2019exemple d\u2019un \u00e9l\u00e8ve qui avait des troubles de comportement \u00e0 l\u2019\u00e9cole. Un directeur a chang\u00e9 son approche : plut\u00f4t que de demander ce qui allait mal, il a demand\u00e9 \u00e0 l&rsquo;\u00e9l\u00e8ve de parler des moments o\u00f9 tout allait bien \u00e0 l&rsquo;\u00e9cole. Cette m\u00e9thode, s&rsquo;inspirant de l<strong>a th\u00e9rapie centr\u00e9e sur les solutions (Solution-Focused Therapy), a permis de mettre en \u00e9vidence trois actions essentielles r\u00e9alis\u00e9es par une enseignante avec laquelle la relation \u00e9tait positive :<\/strong><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>L\u2019accueillir tous les matins \u00e0 la porte avec un sourire chaleureux.<\/li>\n\n\n\n<li>S\u2019assurer qu\u2019il avait bien compris les consignes.<\/li>\n\n\n\n<li>Fournir du travail diff\u00e9renci\u00e9 lui permettant de vivre des r\u00e9ussites.<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\">Le directeur a ensuite demand\u00e9 \u00e0 son \u00e9quipe de tenter d\u2019appliquer ces trois gestes cl\u00e9s qui semblaient bien fonctionner dans cette classe. M\u00eame si tout n&rsquo;\u00e9tait pas r\u00e9gl\u00e9, l&rsquo;\u00e9l\u00e8ve a vu son comportement s\u2019am\u00e9liorer de mani\u00e8re tangible. Au d\u00e9but, il n\u2019y avait qu\u2019un seul cours o\u00f9 il ne pr\u00e9sentait aucun probl\u00e8me de comportement. Apr\u00e8s la mise en place des gestes cl\u00e9s, il y avait maintenant quatre cours sur six o\u00f9 tout se passait bien. Il faut donc \u00e9tudier o\u00f9 \u00e7a fonctionne bien, et multiplier ces conditions favorables.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">2. Cr\u00e9er des moments marquants<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">Heath raconte ensuite une histoire personnelle d&rsquo;une visite en famille \u00e0 Disney. La chaleur et les longues files d&rsquo;attente ont (presque) disparu de sa m\u00e9moire, mais il se souvient principalement des moments agr\u00e9ables.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Il fait alors un parall\u00e8le avec nos parcours scolaires : dans nos \u00e9coles, les moments marquants sont souvent des \u00e9v\u00e9nements comme le bal de graduation, un concert avec le groupe de musique, la prestation d\u2019une pi\u00e8ce de th\u00e9\u00e2tre ou la participation \u00e0 une comp\u00e9tition de robotique. Ces moments forts cr\u00e9ent des souvenirs durables et renforcent le lien des \u00e9l\u00e8ves avec leur milieu scolaire.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Il mentionne ensuite que les \u00e9coles doivent aussi cr\u00e9er des moments acad\u00e9miques qui sont marquants. Il donne l\u2019exemple d\u2019une \u00e9cole qui, apr\u00e8s avoir lu <a href=\"https:\/\/fr.wikipedia.org\/wiki\/Sa_Majest%C3%A9_des_mouches\" target=\"_blank\" rel=\"noreferrer noopener\"><em>Lord of the Flies<\/em><\/a>, organise un v\u00e9ritable <strong>proc\u00e8s fictif de l\u2019auteur<\/strong>, l\u2019accusant de porter pr\u00e9judice \u00e0<strong> la nature humaine<\/strong>. Les \u00e9l\u00e8ves participent \u00e0 toutes les \u00e9tapes :<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Recherche et pr\u00e9paration d\u2019arguments.<\/li>\n\n\n\n<li>Des personnages du roman tiennent le r\u00f4le de t\u00e9moins.<\/li>\n\n\n\n<li>Visite d&rsquo;une v\u00e9ritable salle de justice.<\/li>\n\n\n\n<li>Implication du personnel et d&rsquo;anciens \u00e9l\u00e8ves dans le r\u00f4le du jury.<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\">Ce type d\u2019activit\u00e9 laisse une trace durable. Plusieurs \u00e9l\u00e8ves de l\u2019\u00e9cole en question parlent m\u00eame plus souvent de ce moment p\u00e9dagogique que de leur propre bal de finissant. Il ne s\u2019agit pas de transformer chaque journ\u00e9e d\u2019\u00e9cole en visite \u00e0 Disney, mais d\u2019introduire, \u00e0 quelques moments cl\u00e9s, des exp\u00e9riences qui renforcent le sentiment d\u2019appartenance et la m\u00e9moire positive de l\u2019exp\u00e9rience scolaire.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">3. Gagner les micro-batailles<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">Enfin, Heath invite \u00e0 porter attention aux petits irritants syst\u00e9miques. Il encourage \u00e0 observer les l\u00e9gers changements qui sont simples \u00e0 mettre en place, mais qui peuvent avoir un grand impact.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Il partage l\u2019exemple d\u2019une cha\u00eene de restauration rapide qui a remarqu\u00e9 que l\u2019attente au service \u00e9tait souvent due aux bornes de commande, o\u00f9 les clients prenaient du temps \u00e0 choisir leur repas. Pour r\u00e9gler ce probl\u00e8me, ils ont remplac\u00e9 les bornes par six employ\u00e9s qui se promenaient dans la file pour prendre les commandes. Cela permettait de r\u00e9duire l\u2019attente, d\u2019acc\u00e9l\u00e9rer le roulement et d\u2019ajuster plus facilement le nombre d\u2019intervenants selon l\u2019achalandage. Une modification simple, mais \u00e0 fort impact.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">En \u00e9ducation, cela peut se traduire par une analyse fine des processus, des frictions dans le quotidien, et des moyens simples pour les am\u00e9liorer. Ce sont souvent ces d\u00e9tails qui, accumul\u00e9s, freinent ou facilitent le changement.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Dan Heath conclut que pour initier des changements durables, il faut :<\/p>\n\n\n\n<ol start=\"1\" class=\"wp-block-list\">\n<li>Rep\u00e9rer les bons coups et les multiplier.<\/li>\n\n\n\n<li>Offrir des moments marquants qui donnent du sens.<\/li>\n\n\n\n<li>S\u2019attaquer aux petits irritants syst\u00e9miques.<\/li>\n<\/ol>\n\n\n\n<p class=\"wp-block-paragraph\">Son livre <em><a href=\"https:\/\/www.amazon.ca\/Reset-How-Change-Whats-Working\/dp\/1668062097\/ref=asc_df_1668062097?mcid=245b88ca4ce23d33a10509d93477e663&amp;tag=googleshopc0c-20&amp;linkCode=df0&amp;hvadid=719721004955&amp;hvpos=&amp;hvnetw=g&amp;hvrand=2393982102507764715&amp;hvpone=&amp;hvptwo=&amp;hvqmt=&amp;hvdev=c&amp;hvdvcmdl=&amp;hvlocint=&amp;hvlocphy=9196076&amp;hvtargid=pla-2337034553186&amp;psc=1&amp;hvocijid=2393982102507764715-1668062097-&amp;hvexpln=0&amp;gad_source=1\" target=\"_blank\" rel=\"noreferrer noopener\">Reset<\/a><\/em>, que j\u2019ajoute imm\u00e9diatement \u00e0 ma liste de lecture, promet d\u2019approfondir ces approches. Il m\u2019am\u00e8nera sans doute d\u2019autres id\u00e9es pour accompagner la transformation, notamment dans une perspective de transformation num\u00e9rique. Une belle fa\u00e7on de continuer \u00e0 r\u00e9fl\u00e9chir \u00e0 notre posture et aux leviers de changement que nous pouvons activer.<\/p>\n\n\n\n<div style=\"height:100px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<p class=\"wp-block-paragraph\"><br><\/p>\n\n\n\n<h5 class=\"wp-block-heading has-text-align-center\">Partagez cet article pour en faire b\u00e9n\u00e9ficier votre r\u00e9seau si vous l&rsquo;avez appr\u00e9ci\u00e9 !<\/h5>\n\n\n\n<div class=\"wp-block-uagb-social-share uagb-social-share__outer-wrap uagb-social-share__layout-horizontal uagb-block-bc2f4edc\">\n<div class=\"wp-block-uagb-social-share-child uagb-ss-repeater uagb-ss__wrapper uagb-block-456cff97\"><span class=\"uagb-ss__link\" data-href=\"https:\/\/www.facebook.com\/sharer.php?u=\" tabindex=\"0\" role=\"button\" aria-label=\"facebook\"><span class=\"uagb-ss__source-wrap\"><span class=\"uagb-ss__source-icon\"><svg xmlns=\"https:\/\/www.w3.org\/2000\/svg\" viewBox=\"0 0 512 512\"><path 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38.5 0 21.3-17.2 38.5-38.5 38.5zm282.1 243h-66.4V312c0-24.8-.5-56.7-34.5-56.7-34.6 0-39.9 27-39.9 54.9V416h-66.4V202.2h63.7v29.2h.9c8.9-16.8 30.6-34.5 62.9-34.5 67.2 0 79.7 44.3 79.7 101.9V416z\"><\/path><\/svg><\/span><\/span><\/span><\/div>\n\n\n\n<div class=\"wp-block-uagb-social-share-child uagb-ss-repeater uagb-ss__wrapper uagb-block-6accd601\"><span class=\"uagb-ss__link\" data-href=\"mailto:?body=\" tabindex=\"0\" role=\"button\" aria-label=\"email\"><span class=\"uagb-ss__source-wrap\"><span class=\"uagb-ss__source-icon\"><svg xmlns=\"https:\/\/www.w3.org\/2000\/svg\" viewBox=\"0 0 512 512\"><path d=\"M464 64C490.5 64 512 85.49 512 112C512 127.1 504.9 141.3 492.8 150.4L275.2 313.6C263.8 322.1 248.2 322.1 236.8 313.6L19.2 150.4C7.113 141.3 0 127.1 0 112C0 85.49 21.49 64 48 64H464zM217.6 339.2C240.4 356.3 271.6 356.3 294.4 339.2L512 176V384C512 419.3 483.3 448 448 448H64C28.65 448 0 419.3 0 384V176L217.6 339.2z\"><\/path><\/svg><\/span><\/span><\/span><\/div>\n<\/div>\n\n\n\n<p class=\"wp-block-paragraph\"><br><\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><br><\/p>\n\n\n\n<div class=\"wp-block-uagb-separator uagb-block-4e91dcbb\"><div class=\"uagb-separator-spacing-wrapper\"><div class=\"wp-block-uagb-separator__inner\" style=\"--my-background-image:\"><\/div><\/div><\/div>\n\n\n\n<div data-aos= \"zoom-in\" data-aos-duration=\"400\" data-aos-delay=\"0\" data-aos-easing=\"ease\" data-aos-once=\"true\" class=\"wp-block-uagb-call-to-action uagb-block-862a1ab3 wp-block-button\"><div class=\"uagb-cta__wrap\"><h3 class=\"uagb-cta__title\"><strong>Vous cherchez des solutions pour optimiser votre utilisation du num\u00e9rique ?<\/strong><\/h3><p class=\"uagb-cta__desc\">D\u00e9couvrez mes services de consultation, de coaching et de formation pour vous aider \u00e0 mieux comprendre et ma\u00eetriser cet aspect du num\u00e9rique.<\/p><\/div><div class=\"uagb-cta__buttons\"><a href=\"\/mecontacter\/\" class=\"uagb-cta__button-link-wrapper wp-block-button__link\" target=\"_blank\" rel=\"noopener noreferrer\">En savoir plus<\/a><\/div><\/div>\n\n\n\n<p class=\"wp-block-paragraph\"><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Lors du congr\u00e8s ISTE \u00e0 San Antonio, plusieurs grandes conf\u00e9rences sont pr\u00e9sent\u00e9es sur la sc\u00e8ne principale. J\u2019ai assist\u00e9 au d\u00e9but [&hellip;]<\/p>\n","protected":false},"author":3,"featured_media":3791,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_uag_custom_page_level_css":"","site-sidebar-layout":"default","site-content-layout":"","ast-site-content-layout":"default","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"disabled","ast-breadcrumbs-content":"","ast-featured-img":"","footer-sml-layout":"","ast-disable-related-posts":"","theme-transparent-header-meta":"","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"default","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"ast-content-background-meta":{"desktop":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"footnotes":""},"categories":[7],"tags":[],"class_list":["post-3790","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-perspectives-numeriques"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v26.6 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Transformation strat\u00e9gique en \u00e9ducation : une conf\u00e9rence inspirante de Dan Heath au congr\u00e8s ISTE -<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.lageekdeservice.com\/en\/transformation-strategique-en-education-une-conference-inspirante-de-dan-heath-au-congres-iste\/\" \/>\n<meta property=\"og:locale\" content=\"fr_CA\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Transformation strat\u00e9gique en \u00e9ducation : une conf\u00e9rence inspirante de Dan Heath au congr\u00e8s ISTE -\" \/>\n<meta property=\"og:description\" content=\"Lors du congr\u00e8s ISTE \u00e0 San Antonio, plusieurs grandes conf\u00e9rences sont pr\u00e9sent\u00e9es sur la sc\u00e8ne principale. 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